Contact Heritage Lake Water Restoration

What should Heritage Lake homeowners do in the first hour after a leak?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• Water rising from a basement floor drain usually means the sewer line is backing up. Keep people and pets away from it and hold off on laundry and showers until the crew checks it.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What questions come up on the first call?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Which fixture or pipe is leaking, or that you can't tell yet.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If the wet area downstairs has carpet or built in cabinets.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Heritage Lake date mostly from the 1970s, and the decade tells the crew what kind of pipes to expect.
• Whether the power to the wet area is on or off.
• If there's a dog or other pet the crew should know about.

Short answers are enough, since the crew will look at everything again in person.

How does the first visit to your house work?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

For a sewage backup, expect the crew to clean and disinfect the area before drying starts, and to remove soaked materials that can't be saved.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Why do the age and layout of your Heritage Lake home matter on the call?

Most homes in Heritage Lake were built in the 1970s, and in houses that age water heaters and appliance supply hoses are common leak points. You'll see ranch and two story homes across Heritage Lake. Finished basements are common here, so the crew checks behind finished walls and under carpet, where water hides. Original clay and cast iron sewer laterals are common in older homes here and are worth mentioning when a drain backs up. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. If you're not sure about any of it, the crew will check when they arrive.

Does this page cover your part of Heritage Lake?

Calls from these Heritage Lake neighborhoods come to the same number:

• Lincoln Hills · finished basements are common
• Patriots Landing · much of it from the 1970s
• Victory Hill
• Gettysburg · homes from the 1970s to 1980s, most with basements
• Mill Springs
• Jefferson Valley · most with basements

We also take calls from nearby Coatesville, Amo, Greencastle, Danville, Clayton, Belleville and Jamestown. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. You can read more about water damage restoration in Heritage Lake and basement flooding.

What do callers in Heritage Lake want to know first?

Who runs the crews behind Heritage Lake Water Restoration?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Heritage Lake Water Restoration. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron was a guest on FOX59's Indy Now in January 2026, talking about water restoration and how to protect your home. On WISH-TV's Life.Style.Live, the company has talked about its community work, like its yearly back to school backpack giveaway. Call the number on this page any time to reach the team.